AI Customer Service Agents
We combine conversational AI customer service agents on first contact, with Philippine-based specialist escalation and continuous CX optimization, delivered as a managed service.
AI Deflection Rate
Coverage Available
Avg Client Lifetime
PH-Based Specialists
CX support powered by AI agents
and human specialists
Our managed service layers intelligent virtual agents, trained human escalation, and monthly performance optimization into one seamless support operation.
AI Agents on First Contact
Automated customer service agents handle your highest-volume inquiries across chat, email, and voice — resolving tickets instantly, around the clock.
Human Escalation
Complex, sensitive, or high-value cases route instantly to our trained Philippine-based specialists — with full conversation context carried over, no repeating required.
Monthly CSAT Optimization
Every month we review CSAT and NPS scores, retrain your AI agents, refresh the knowledge base, and deliver a full CX performance scorecard.
Agents live inside your existing helpdesk
We configure and manage intelligent support agents directly within your current stack. No new software, no migration headaches. Automated ticket resolution starts from day one, cutting costs and response times immediately.
Intelligent assistants that speak your industry's language
Our AI agents are trained on your helpdesk toolset, product vocabulary, and support workflows, helping you deliver accurate, on-brand responses without a lengthy ramp-up.
E-Commerce
- Order status & tracking
- Return & refund automation
- Pre-sale product queries
- Cart abandonment follow-up
- Gorgias/Shopify native support
SaaS & Technology
- AI-first onboarding support
- Technical triage & deflection
- Feature request logging
- Renewal risk monitoring
- Intercom activation loops
Hospitality & Travel
- Booking & amendment handling
- Complaint & refund resolution
- Itinerary change support
- Loyalty program queries
- 24/7 guest support
Healthcare Adjacent
- Appointment scheduling
- Patient query handling
- Insurance verification triage
- HIPAA-compliant messaging
- Provider help desk
Financial Services
- Account inquiry handling
- Onboarding automation
- KYC document support
- Fraud alert response
- Compliance-aware escalation
Education
- Enrollment queries
- Student support desk
- Course access issues
- LMS troubleshooting
- Payment & billing support
AI CX Agent live in just 1 month.
Continuous optimization every month after.
Week 1
Audit
Map current support stack, ticket types, and monthly volume.
Week 2
Configure AI
Configure AI agents for your top 10 highest-volume ticket categories.
Week 3
Train Team
Train PH-based escalation team on your brand, tone, and policies.
Week 4
Soft Launch
50% AI / 50% human split. Tune deflection thresholds in real time.
Month 2
Full Launch
Target 70%+ AI deflection rate. Full hybrid operation goes live.
Ongoing
Optimize
Monthly CX scorecard, agent retraining, CSAT reviews, KB updates.
Ongoing after Month 2
Monthly CSAT scorecard · agent retraining · knowledge base updates
Transparent tiers. No surprises.
3-month minimum · Average client lifetime: 24+ months
AI CX Starter
Up to 500 tickets/mo
$2,000 setup fee
AI-first coverage with human overflow for growing businesses handling moderate support volume across one or two channels.
- AI agents on chat & email
- Human overflow for escalations
- Up to 500 tickets/month
- 24/5 coverage
- Monthly CSAT report
AI CX Core
Up to 2,000 tickets/mo
$3,000 setup fee
Full AI + human hybrid for scaling teams. Dedicated PH-based escalation team, multichannel coverage, and monthly optimization.
- AI agents on chat, email & voice
- Dedicated PH escalation team
- Up to 2,000 tickets/month
- 24/7 coverage option
- CSAT & NPS tracking
- Knowledge base management
- Monthly CX scorecard
AI CX Enterprise
Unlimited volume
Setup negotiated
Dedicated CX team, unlimited ticket volume, guaranteed SLAs, and full multichannel AI + human coverage for enterprise operations.
- Dedicated CX team
- Unlimited ticket volume
- SLA-guaranteed response times
- Full multichannel coverage
- Executive reporting & QBRs
- Custom escalation design
Running more than 2,000 tickets a month?
We build dedicated CX pods sized to your volume, channels, and SLA requirements.
