Proven Results.

See how leading enterprises use KDCI's managed intelligence to scale faster, cut costs, and improve quality.

Scaling Support from 0 to 500 Agents in 6 Months
Financial Services
Fintech Unicorn

Scaling Support from 0 to 500 Agents in 6 Months

How a high-growth neobank maintained 98% CSAT while hyper-scaling their customer operations offshore.

65%
Cost Savings
4.8/5
CSAT Score
14 Days
Ramp Time
Customer SupportAI OpsFintech
Automating 10,000 Weekly Waybills with AI + Humans
Logistics
Global Logistics Leader

Automating 10,000 Weekly Waybills with AI + Humans

Implementing a human-in-the-loop OCR workflow to digitize shipping documentation with 99.9% accuracy.

99.9%
Accuracy
-80%
Manual Work
<1 Hr
Turnaround
Data EntryLogisticsAutomation
Building a Dedicated Engineering Pod for Legacy Migration
Technology
SaaS Enterprise

Building a Dedicated Engineering Pod for Legacy Migration

Deploying a 15-person specialized dev team to modernize a monolithic architecture to microservices.

3x
Velocity
-40%
Bug Rate
99.99%
Uptime
Software DevStaff AugSaaS
24/7 Social Commerce Support & Community Management
Retail
D2C Fashion Brand

24/7 Social Commerce Support & Community Management

Turning customer support into a revenue channel through proactive social engagement and chat sales.

+25%
Sales Lift
<30s
Response
400%
ROI
Social MediaSalesRetail
Streamlining Tenant Verification & Leasing Admin
Real Estate
PropTech Platform

Streamlining Tenant Verification & Leasing Admin

Centralizing back-office operations for a property management platform managing 50k+ units.

2x Faster
Processing
$1.2M
Savings
0%
Errors
Back OfficePropTechAdmin
HIPAA-Compliant Patient Intake & Scheduling
Healthcare
Healthcare Network

HIPAA-Compliant Patient Intake & Scheduling

Secure, empathetic patient coordination support for a multi-state hospital network.

-30%
No-Shows
99%
Answer Rate
100%
Compliance
HealthcareVoice SupportHIPAA
Reducing Cart Abandonment with AI-Powered Live Chat
E-Commerce
Global E-Commerce Brand

Reducing Cart Abandonment with AI-Powered Live Chat

A cross-border DTC brand deployed proactive chat agents to recover abandoned carts and drive repeat purchases.

38%
Recovery Rate
+$4.2M
Revenue Lift
4.9/5
CSAT
Customer SupportSalesE-Commerce
Automating Claims Triage with AI + Offshore Adjusters
Insurance
Insurance Carrier

Automating Claims Triage with AI + Offshore Adjusters

Replacing a slow manual review queue with an intelligent triage layer, cutting claim cycle time in half.

-52%
Cycle Time
71%
STP Rate
-$18
Cost/Claim
Back OfficeAI OpsInsurance
Scaling Learner Support Across 14 Time Zones
EdTech
EdTech Platform

Scaling Learner Support Across 14 Time Zones

Launching a 24/7 learner success team to reduce churn, improve course completion rates, and drive upsells.

+41%
Completion Rate
-28%
Churn
72
NPS
Customer SupportEdTechRetention
24/7 Multilingual Travel Support at Scale
Travel
Online Travel Agency

24/7 Multilingual Travel Support at Scale

Deploying a 120-seat multilingual support pod to handle flight disruptions, rebooking, and cancellations globally.

89%
First Contact Res.
-35%
Avg Handle Time
12
Languages
Customer SupportTravelMultilingual
Offshore Creative Pod Delivering 10x Content Volume
Marketing
Marketing Agency

Offshore Creative Pod Delivering 10x Content Volume

A performance marketing agency built a Manila-based creative team producing ad assets, copy, and video at scale.

10x
Output
58%
Cost Reduction
3 Weeks
Launch Speed
CreativeSocial MediaMarketing
Dealer Support Network Modernization
Automotive
Automotive OEM

Dealer Support Network Modernization

Unifying warranty claims, parts ordering, and dealer onboarding into a single managed operations center.

4,200+
Dealers Served
-44%
Resolution Time
$3.1M
Cost Savings
Back OfficeCustomer SupportAuto

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