AI Agent Operations
KDCI.ai is the managed AI agent operations layer your stack is missing. We sit on top of the platforms you've already built on, and make them work the way they're supposed to.
Monitoring Cadence
Time to Live Monitoring
Avg Client Lifetime
AI Ops Specialist per Account
Your AI Agents were set up once and never touched again.
Your AI agents were deployed without model governance controls in place.
Where your AI agents break, your issues surface as customer complaints.
AI Agent Operations
End-to-End.
Six core deliverables that give you complete visibility into every AI agent across your stack — with the governance layer to act on what you find.
Daily Performance Monitoring
We track response accuracy, debug hallucinations, and flag latency spikes across your entire AI agent environment.
Prompt Retraining on Drift
We detect behavioral drift — wrong answers, off-script responses, degrading output quality — and retrain affected prompts automatically before it reaches your customers.
Escalation Path Design & Management
We design and manage the human handoff layer so the right issues reach the right people. No missed escalations. No frustrated customers falling through a gap in your agentic trust controls.
Integration Health Checks
Regular audits across your CRM, helpdesk, and API connections to surface sync failures, broken webhooks, and stale data — caught and fixed before they cascade into larger AI system failures.
Monthly Scorecard & Recommendations
A full AI operations report every month: benchmarks, behavioral trends, governance checkpoints, and a prioritized action plan for the next 30 days.
Dedicated AI Ops Specialist
Your dedicated specialist is the human layer of AI system transparency — providing clear visibility into every decision your agents make, across every platform they touch.
From setup to fully monitored.
Prepared to go live within 7 days.
Day 1–2
Kickoff
Map all of your active AI agents and platforms for real-time monitoring and performance tracking.
Day 3–4
Health Check
Run our AI Agent Health Check — scoring each agent on accuracy, drift risk, escalation rate, and integration stability.
Day 5–7
Monitoring Setup
Configure your monitoring dashboard so you get full visibility on the full decision path, and we get the alerts.
Week 2
First Optimizations
First round of prompt optimizations executed and tested. See measurable improvement within two weeks of kickoff.
Month 1
First Report
Deliver your first monthly performance scorecard with benchmarks, trend analysis, and the Month 2 action plan.
Ongoing after Month 1
Daily monitoring · weekly check-ins · monthly performance reports
Managed AI agent operations that makes your platforms work correctly.
We watch — you build
Our AI Ops Specialists handle the full spectrum of AI agent operations: knowledge base maintenance, hallucination catching, QA sampling, prompt tuning, and continuous model monitoring across your entire stack.
Scorecard-backed accountability
We agree on AI performance benchmarks before we start. Every monthly report — and every strategy review — is measured against them. If we miss a target, we own the fix. Full AI governance accountability, not just reporting.
An AI Ops Specialist behind every agent
A trained AI Ops Specialist runs monitoring, incident response, and continuous improvement for every system we manage. This is the human side of responsible AI deployment, and it's what separates true AI agent operations management.
Transparent tiers. No surprises.
3-month minimum · Average client lifetime: 18+ months
Starter
1–2 agents
$1,500 setup fee
For businesses running one or two AI agents that need professional oversight without a full operations team.
- 1–2 agents monitored
- Weekly performance reports
- Email support
- Monthly scorecard
- Prompt drift alerts
Core
3–5 agents
$2,500 setup fee
For growing teams running multiple agents across departments who need daily oversight and a named point of contact.
- 3–5 agents monitored
- Daily monitoring
- Dedicated account manager
- Integration health checks
- Escalation path management
- Monthly benchmark report
Enterprise
Unlimited agents
Setup waived
Full managed AI operations for enterprise deployments with complex agent ecosystems and executive-level reporting.
- Unlimited agents
- Dedicated ops team
- Quarterly business reviews
- Custom SLA & escalation design
- Priority response SLA
- Executive dashboards
Running more than 10 agents?
Build a dedicated AI Ops pod tailored to the scale and complexity of your deployment.
Industries where AI agent
operations isn't optional
We specialize in verticals where AI agents touch customer outcomes and model failures have real consequences.
E-Commerce & Retail
High ticket volume means agent failures directly cost sales. We keep support and commerce agents performing at peak.
SaaS & Technology
Native integrations with Intercom, Zendesk, and Freshdesk make SaaS the fastest onboarding profile we handle.
Real Estate
Lead qualification bots are everywhere in real estate — and most are underperforming. We tune and monitor them continuously.
Healthcare
AI oversight in healthcare isn't optional — it's regulatory. We provide the audit trail and human review layer compliance teams need.
Financial Services
Regulators are watching AI deployments in finance. Our managed oversight model gives you documented monitoring at every step.
Insurance
Complex products and long journeys mean insurance agents drift and hallucinate more. We run continuous correction so agents stay accurate.
Full Monitoring Services.
Any Platform. Any Agent.
Our AI agent operations layer sits on top of your existing infrastructure. We integrate. We govern. We improve. You scale. No rip-and-replace required.
"We agree on AI agent benchmarks before we start. Miss them once, you get a credit. Miss them twice, you walk away free."
Every engagement includes measurable performance targets agreed at kickoff. We price at a premium because we back it with accountability.
